Changing Your PIN/Password

You will need to be on the desktop site to change your login information. (To get there from a mobile device tap More, then Go to Desktop.) Click on Account then Edit.

You will see a pen and paper icon toward the top of the page. Click here to update your username, email address, password, or PIN. 

If you have forgotten your login information you can request a password reset email. To do so, please click on Forgot Your Login Credentials at the bottom of the login screen.

This will take you to our Credential Recovery page. Enter your TVG account number, username, or email address to request a password reset email.

An email will be sent to the primary email address on file. Be sure to check your Spam/Junk folder. The sender will be "no-reply@TVG.com" and the subject will be "TVG password reset information enclosed".

You can also send us an email at support@TVG.com or give us a call at 1-888-PLAY-TVG (752-9884) and a TVG representative will be happy to assist you.