Wager cancellations are limited 20 wagers a day and 200 a month or $5,000 a day and $25,000 a month, whichever comes first. Some states have additional restrictions.
New York: Cancellation requests for amounts over $500 on Win, Place or Show pools and over $50 on any one combination in multiple, exotic or super-exotic pools cannot be cancelled directly. You may request a cancellation by calling our customer relations center at 1-888-PLAY-TVG (752-9884).
Virginia Residents: Wagering transaction cancellations are limited to $250 online at TVG.com. All wagering transaction cancellation requests over $250 must be reviewed and approved by a TVG customer relations supervisor and will be reported to the VA racing commission.
New Jersey Residents: When cancelling wagers the base amount per wager cannot exceed $500, and total of $5,000 per day or $15,000 per month, and supervisors cannot make a cancellation override for this.
TVG does not guarantee cancellation of a wager. Future wagers and wagers placed on Hong Kong tracks cannot be canceled. Cancellations that, in the opinion of TVG management, may cause substantial altering of odds, prices, or betting totals will be denied.
For additional information on cancellation restrictions please email us at Support@TVG.com or give us a call at 1-888-PLAY-TVG (752-9884) and a customer service representative will be happy to assist you.
