Our handicapping store is hosted by an outside company called Equibase. For refunds, or to get a product reissued to you, please contact them at 1-800-333-2211 or at their email address Feedback@Equibase.com and explain the problem.
Once you have notified them, they will contact us to confirm your purchase, and issue a refund to your TVG Account or reissue the purchased product if needed. We apologize for the inconvenience and appreciate your patience in this matter. If you have any difficulty getting your refund or replacement please let us know and we will be happy to assist you. You can reach us by email at Support.TVG.com