While most TVG features are able to be utilized on the mobile app, some site features will require you to access the desktop version through your web browser.
To reach the desktop version of the site on your mobile device select "More" on the bottom right-hand side of the page. This will produce a pop-up page with a list of selectable options. Please select "Go to Desktop".
If you are still experiencing technical issues after reaching the desktop site you may need to clear the cache and cookies on your specific device, as this will help internally refresh your device. Please review our FAQ's page detailing the process of clearing cache and cookies on all compatible TVG devices. That link is below:
Alternatively, if you would prefer video-visual instructions on the process of clearing your device's cache and cookies, I would also suggest Google Searching "how to clear cache and cookies on my device?" Please be sure to clarify your device-type in the search as this will provide step-by-step video or visual instructions on the process for you to follow along based on your specific device.
We have provided links below to instructional videos detailing the process of clearing your device's cache and cookie on iPhone, Android, and Mac Computers.
https://www.youtube.com/watch?v=7TYZL3dAyTU (Mac- Google Chrome)