The AWARE PROGRAM (Always WAger REsponsibly) is TVG’s responsible wagering program. TVG is the leader in combining the excitement and beauty of horse racing with interactive technology and in-home wagering. Just as we are a leader in interactive home wagering, TVG is playing a leadership role in Responsible Wagering in our industry through the AWARE Program. This innovative program was among the first of its kind and is designed to promote responsible wagering on horse racing by adults only, through TVG’s wagering systems. TVG’s commitment is that its subscribers wager on the sport of horse racing in a responsible, lawful, adult manner. Through AWARE, we emphasize awareness, education and support of responsible wagering behavior among our subscribers and employees.
All TVG subscribers have the option to block use of credit cards on their wagering accounts. To do so please send us an email at Support@TVG.com or call us at 1-888-PLAY-TVG (752-9884) and request the block. Once blocked, subscribers must contact our customer relations department and wait 24 hours before the block can be removed. In addition, customers may select their own daily and monthly limits for BetCash, credit and debit cards so long as they don't exceed TVG set limits. To do so, under My Account, select My Funds then Payment Management to set your personal limits. Please see the link below for step by step instructions:
You may choose to exclude yourself from establishing an account with TVG or further participation in wagering with TVG by requesting to be self excluded. This exclusion request must be made in writing to;
9845 NE Eckert Dr.
Beaverton, OR 97006
This request must include the following information:
TVG account number (if applicable)
Date of Birth
Social Security Number
If situations should change in the future and you wish to remove yourself from the self exclusion list, you must also provide written notification of this intent. This written notification will be reviewed by TVG management prior to you being allowed to establish or re-establish a wagering account with TVG.
We know that problem gambling can affect anyone regardless of age, gender, ethnicity, or social and economic background. Therefore, we must view every patron as, potentially, a problem gambler even though the odds of our being correct in that regard are very small. Our AWARE Program, and all such programs, face the fact that problem gamblers are much more difficult to identify than substance abusers. No outward physical signs of gambling addiction are present and no blood or urine test will reveal those who are, or are not, problem gamblers. Nevertheless, there are some behavioral indicators of problem gambling, including:
Losing time from work or family due to gambling,
Repeated failed attempts to stop or control gambling,
Borrowing money to gamble or pay gambling debts,
Gambling to escape worry or trouble,
Neglecting the care of one’s self or family in order to gamble,
Lying about the amount of time and money spent on gambling,
Gambling more money in an attempt to win back losses (chasing),
Selling or pawning personal possessions to get money to gamble,
Feelings of hopelessness, depression, or suicide as a result of gambling,
A sudden need for money/loans, and
Secrecy and avoidance when questioned about time and money.
While most individuals are able to participate in wagering activities in a benign, socially acceptable manner, it is important to develop and implement programs, such as TVG’s AWARE Program, for that small, but important, percentage of people who have problems with wagering.
HELP FOR PROBLEM GAMBLING
If you suspect that you or someone you know may have a problem related to gambling, or for additional information, please call the National Problem Gambling Hotline at: 1-800-522-4700 or visit their website at www.ncpgambling.org.