To resolve this issue, simply go into your web browser of choice on your mobile phone, and go to the website: https://touch.tvg.com/
This will take you back to the mobile layout on the website. If you are continuing to have issues even after going to the link provided, you may need to clear your cache and cookies. Please review our article below to find the appropriate instructions:
https://support.tvg.com/hc/en-us/articles/360005590313-Clearing-Browsing-Data-