To resolve this issue, simply go into your web browser of choice on your mobile phone, and go to the website: https://touch.tvg.com/
This will take you back to the desktop's mobile layout of the TVG website. If you are continuing to have issues even after going to the link provided above, you may need to clear your cache and cookies on your particular device.
Please review our article below to find the appropriate instructions:
https://support.tvg.com/hc/en-us/articles/360005590313-Clearing-Browsing-Data-